Difficult People or Difficult Behaviors
Have you ever worked with an individual who left you feeling run over? Or someone who left you feeling inadequate because they seemed to know everything? Or maybe you grew very frustrated trying to get...
View ArticleThe Making of Difficult Behaviors
When working with that “tank” or that “know-it-all”, or any other difficult personality type, it can be so frustrating that you begin to perceive the individual as an unlikeable person: someone to...
View ArticleStrategies for Difficult Behaviors
When dealing with difficult behaviors, the first element is to remind yourself of the intent behind the behavior. What is the person attempting to achieve with this behavior. Behind the “tank,” the...
View ArticleHelpful Input That Isn’t
A few days ago I had a conversation with a client. I was quickly confronted with a client who was obviously frustrated with a co-worker. I was asked how to deal with a co-worker who was a “control...
View Article
